How to Make Your Customers Feel Valued
As one of the leading carpet cleaning services operating in Oxfordshire, we believe that a lot of our success is due to our outstanding customer service, and making our customers feel valued.
Well, the first thing we do is show them the utmost respect, even before they become our customer. When they call or request a carpet cleaning quote from us, we go out of our way to return their call in a timely manner, and provide a pleasant, friendly first time experience for them.
We then offer them the best price we can, which is usually one of the best prices in the area. Due to our low running costs and family business setup, we don’t have any huge operating costs that force us to raise our prices. As a result, we know that we can price our carpet cleaning services at a very affordable rate.
We then ensure that we deliver a high quality service. This is the cornerstone of making our customers feel valued, and by delivering on our promise to give them the best possible clean, they feel as if they have got outstanding value for money, thereby feeling valued in the process.
We’ve been in the service industry for many years, and we are fortunate to have many repeat customers. We like to think that this is because they have received outstanding value from our service, so much so that they feel compelled to use us time and time again.
Making your customers feel valued is really easy when you deliver what you promised and when you treat them well. Anyone can do this, it simply takes a little planning and a little effort, but the rewards and payoff are huge!