No matter what industry you are in, it is vital that you offer a high quality customer experience, if you wish to retain them as customers.
Often referred to as Oxford’s leading gardening services, they deliver a high quality gardening service, but more importantly they deliver high quality customer service. While it’s obviously important that you have a solid service that delivers, it’s how you do it that makes all the difference.
We’ve worked closely with service providers in the past who have offered a solid service, but their customer care has been lacking. The end result is that no matter how good the actual service is, the customers were left with a poor taste in their mouths due to this lack of care towards them.
Instead, when you make your customer feel like they are the most important customer you have, they will feel well taken care of, and will be more likely to use you again, and also recommend you to friends and family.
So if you are looking for a competitive advantage over your rivals in your industry, focus on making your customers feel great. Focus on delivering the very best customer service you can, and they will be more likely to reuse your service.
So how do you do this?
It’s simple really. Our philosophy is to always treat our customers how we’d like to be treated. Turn up early, be polite, finish the job on time, and then tidy up after yourself. Follow up with them to make sure they are happy with your service, and to ensure that everything is ok.
These little steps sound trivial, but they make all the difference and can go a long way to securing future business again.
So be sure to focus on your customer service, and start winning in your industry.