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What to Expect From a Good Carpet Cleaning Service

What to Expect from a Good Carpet Cleaning Service

When making the decision to hire a professional carpet cleaning service, there are a few things you should check, and even expect to make sure you are getting your money’s worth. 

At Wellclean Carpet Cleaning, we are proud to say we cover all of these points, and we believe this is what makes us one of the leading carpet cleaning specialists in Oxfordshire and its surrounding areas.

First of all, you should expect them to answer the phone when you call to request a quote. Time and time again we’ve seen business owners who don’t even bother to reply to customers who are actually trying to use their business. Can you believe it! If a business owner can’t even bother to reply to your request to hire them, then it is unlikely that they will bother to do a good job for you either. This sounds simple, but it will give you a good idea on the quality of business owner you are dealing with.

Secondly, once you decide to hire them, you should expect them to be reliable and punctual. Once again, it is amazing how many business owners are late, or don’t bother to turn up at all. If you are expecting them to turn up at 10am, then they should be there, unless they have called to let you know they are running late. This of course is perfectly acceptable, as life gets in the way, but communication is the key to successful customer service, and it is something you should always expect.

You should also expect them to be friendly and courteous. You’ve chosen to hire them and give them your hard earned money after all, so the least they can do is offer a friendly service. It sounds strange, but it is a privilege for them to set foot in your home and serve you. You could have chosen any other carpet cleaning service to do this, but you’ve chosen them, so the least they can do is show their appreciation.

Lastly, one of the things you should expect most from a high quality carpet cleaning service, is that they do a good job. This means using high quality equipment, that will extract the dirt, grime, bacteria and any other unwanted items from your carpets. Too many business owners offer a sub par service these days and they tend to get away with it. If you’re handing over your hard earned cash, you are quite within your rights to hold them to your standards, and ensure that they deliver on the quality of clean they promised you.

Well there you have it. Some simple, yet very important expectations you should take into hiring any carpet cleaning service. 

As mentioned, at Wellclean carpet cleaning we are pleased to say we tick all of these points off, and deliver an outstanding carpet cleaning in Oxford and all surrounding areas.